Diligent Maps

Get everyone in your company on the same page.

Get everyone in your company on the same page.

Clarity is designed,
not declared.
We help organisations turn complexity into structure - mapping how intent becomes flow
and how structure makes operating model progress scale.
1. A map that matters
to your business.
At a time when relevance is the business currency, too many companies blend into
a sea of sameness - 'me too' services, scattered tools, siloed teams and decisions,
that make strategy invisible.
Staying connected to what is being done outside starts with certainty inside
a shared way to see the whole picture.
2. A map that allows your business & IT to
co-create using your operating model
We design architectural abstractions of business operating models - making it possible for organisations to function as one system across Business-As-Usual and Change.
Imagine your company rendered as one variable structure - every connection visible, every local decision meaningful. A single living canvas that adapts and aligns decisions
without friction. That's how definition turns into progress.
Like the London Tube Map
Used daily to navigate complex journeys quickly, it is easy even for newcomers to understand and surface critical choices without requiring detailed instructions.
▷ Shows every line, connection and interchange in one glance.
▷ Helps millions navigate complexity without confusion.

Now imagine your Company's own operating model as a map.
One that helps people move through operations, change and uncertainty, without losing their place.
▷ Shows your whole operation in one place. .
▷ Helps teams navigate complexity and stay aligned.
3. Where the map and three more elements
reveal the current operating state.

1. THE MAP: A shared operational model led map tailored to your
business - always accessible, always relevant. Serves as a backbone
of your transparency, used daily by both business and IT to co-create,.
2. THE TWO CONTEXTS:
• Business-As-Usual (BAU): Supports continuous improvement
and everyday alignment. Keeps the full picture in view, even for
small issues.
• Change: Helps teams navigate specific problem-solution
journeys makes transformation visible and traceable.
3. THE THREE LEVERS structure conversations, guide thinking
and reduce duplication.
▷ Requirements
▷ Scenarios
▷ Reusable assets..

4. THE BENCHMARKS: Measurable indicators of how your
operating model is performing — helps you spot gaps
and track progress.

The result? A business that works like a living eco system
—clear, connected, and designed to evolve.
4. It began with brown paper walls
-and still works like that today.
We kept what worked but refined and adapted it for today's hybrid work.
▷ Starts with business, not tooling.
▷ Focuses on the story behind the data.
▷ Connects operating reality to strategic goals.
where rigour and algorithmic thinking make a business difference..
Every engagement comes
with ongoing guidance.
▷We make sure the map doesn't just exist - it's used, evolved and owned.
▷When the environment is complex - a better perspective and readily available
reference wins.
You will receive
▷ A printed, reference map [version controlled] tailored to your company.
▷ A screen-accessible view for collaboration and remote sessions.
▷ Session-specific playbooks & lifecycle artifacts focused on current goals or changes.
Eg: design hypothesis, problem solving, user acceptance, post implementation audit..
5. Proven in Practice
Demonstrated across the Telecom, Media and Technology (TMT) sector
— and now applied across diverse industries — Diligent Maps steps in
where rigour and design thinking make the business difference.
Our methods draw on years of operating-model work within the TMT sector,
where frameworks such as eTOM, ITIL and TOGAF shaped the foundation,
but our practice extends further — helping organisations operate as one system
across Business-as-Usual and Change.
The same holds across regulatory regimes (GDPR, DORA, ISO), where
we have successfully applied a playbook-led, journey-based approach
that standardises questions, evidence and audit responses while
adapting to each client’s environment.
The impact shows up quickly in the areas where organisations struggle most:
▷ Communicate effectively with stakeholders in complex environments
▷ Clarify change journeys
▷ Rebuild trust
6. Operating Model View

It isn’t off-the-shelf — it’s a model, map and artifacts we build together.
Ask to see what your organisation’s structure reveals when it’s drawn.

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"Finally someone who starts with business reality, not tooling. This approach actually makes sense for companies that need practical solutions, not more complexity !"
- Value proposition analysis.

"The single map concept solves the real problem - Too many companies are drowning in scattered tools and siloed thinking. This gives them the one place to see everything"
- Market positioning review

Clarity is designed,
not declared.

1. A map that matters
to your business.

2. A map that allows your business & IT to
co-create using your operating model

3. Where the map and three more elements
reveal the current operating state.

4. It began with brown paper walls
-and still works like that today.

Every engagement comes
with ongoing guidance.

You will receive

5. Proven in Practice

6. Operating Model View

"Finally someone who starts with business reality, not tooling. This approach actually makes sense for companies that need practical solutions, not more complexity !"
- Value proposition analysis.

"The single map concept solves the real problem - Too many companies are drowning in scattered tools and siloed thinking. This gives them the one place to see everything"
- Market positioning review

Clarity is designed, not declared.

1. A map that mattersto your business.

2. A map that allows your business & IT to co-create using your operating model

3. Where the map and three more elements reveal the current operating state.

4. It began with brown paper walls -and still works like that today.

Every engagement comes with ongoing guidance.

You will receive

5. Proven in Practice

6. Operating Model View

"Finally someone who starts with business reality, not tooling. This approach actually makes sense for companies that need practical solutions, not more complexity !"- Value proposition analysis.

"The single map concept solves the real problem - Too many companies are drowning in scattered tools and siloed thinking. This gives them the one place to see everything" - Market positioning review

Clarity is designed,
not declared.

1. A map that matters
to your business.

2. A map that allows your business & IT to
co-create using your operating model

3. Where the map and three more elements
reveal the current operating state.

4. It began with brown paper walls
-and still works like that today.

Every engagement comes
with ongoing guidance.

"Finally someone who starts with business reality, not tooling. This approach actually makes sense for companies that need practical solutions, not more complexity !"
- Value proposition analysis.

"The single map concept solves the real problem - Too many companies are drowning in scattered tools and siloed thinking. This gives them the one place to see everything"
- Market positioning review